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title: Support | Help & Ideas Centre
description: Got a question or an issue?
---

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1. [Help & Ideas Centre](https://help.awardsplus.com.au/knowledge)
2. [Support](https://help.awardsplus.com.au/knowledge/support)

# Support

 Got a question or an issue?

- [Where Can I Find A Product Code?](https://help.awardsplus.com.au/knowledge/where-can-i-find-a-product-code)
- [My Child Has Lost/Broken Their Badge From School, Can It Be Replaced?](https://help.awardsplus.com.au/knowledge/my-child-has-lost-their-badge-can-it-be-replaced)
- [I'm Expecting An Email But I Cannot See One?](https://help.awardsplus.com.au/knowledge/im-expecting-an-email-but-i-cannot-see-any)
- [What Is Your Office Phone Number?](https://help.awardsplus.com.au/knowledge/what-is-your-office-phone-number)
- [I Cannot Find Your Email?](https://help.awardsplus.com.au/knowledge/i-cannot-find-your-email)
- [What's Your Postal Address?](https://help.awardsplus.com.au/knowledge/whats-your-postal-address)
- [Do You Have A Fax Number?](https://help.awardsplus.com.au/knowledge/do-you-have-a-fax-number)
- [I Have A Suggestion!](https://help.awardsplus.com.au/knowledge/i-have-a-suggestion)
- [Did The Price Of What I Usually Order Increase?](https://help.awardsplus.com.au/knowledge/did-the-price-increase)
- [How Do I Send Our Completed Spreadsheet Back To You?](https://help.awardsplus.com.au/knowledge/how-do-i-send-spreadsheet)
- [Can I Send My File Through From My Online Cloud Storage?](https://help.awardsplus.com.au/knowledge/share-online-file-link)

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## Postage

- [My Order Has Shipped But Has Not Arrived Yet?](https://help.awardsplus.com.au/knowledge/shipped-but-has-not-arrived)
- [Help! My Order Arrived Damaged](https://help.awardsplus.com.au/knowledge/help-my-order-arrived-damaged)
- [Australia Post - MyPost Tracking Changes](https://help.awardsplus.com.au/knowledge/australia-post-mypost-tracking-changes)

## Quality Assurance at Awards Plus

- [Our Quality Promise](https://help.awardsplus.com.au/knowledge/our-quality-management)

## What To Do If I Have An Issue

- [I Have An Issue With My Order, What Should I Do?](https://help.awardsplus.com.au/knowledge/i-have-an-issue-with-my-order)
- [Help! I Forgot My Password...](https://help.awardsplus.com.au/knowledge/help-i-forgot-my-password)
- [Help, I Put My Name Badge Through The Wash!](https://help.awardsplus.com.au/knowledge/help-name-badge-through-wash)
- [Help! I Forgot The Email I Registered With...](https://help.awardsplus.com.au/knowledge/i-forgot-the-email-i-registered-with)

## Payment

- [Can I Get An Updated Invoice With The Credit Card Surcharge Listed?](https://help.awardsplus.com.au/knowledge/can-i-get-an-updated-invoice-credit-card-surcharge)

- [Ordering From Us](https://help.awardsplus.com.au/knowledge/ordering-from-us#main-content)

    - [Getting Ready To Order](https://help.awardsplus.com.au/knowledge/ordering-from-us#getting-ready-to-order)
    - [Quotes, Samples & Pricing](https://help.awardsplus.com.au/knowledge/ordering-from-us#quotes-samples-pricing)
    - [Artwork & Design](https://help.awardsplus.com.au/knowledge/ordering-from-us#artwork-design)
    - [Dispatch - Packing, Labeling, Shipping, Tracking & Delivery](https://help.awardsplus.com.au/knowledge/ordering-from-us#dispatch-packing-labeling-shipping-tracking-delivery)
    - [Invoices & Payment](https://help.awardsplus.com.au/knowledge/ordering-from-us#invoices-payment)
    - [Follow-up](https://help.awardsplus.com.au/knowledge/ordering-from-us#follow-up)
- [Our Solutions](https://help.awardsplus.com.au/knowledge/our-solutions#main-content)

    - [Ribbons](https://help.awardsplus.com.au/knowledge/our-solutions#ribbons)
    - [Certificates](https://help.awardsplus.com.au/knowledge/our-solutions#certificates)
    - [Pins & Name Badges](https://help.awardsplus.com.au/knowledge/our-solutions#pins-name-badges)
    - [Banners & Pennants](https://help.awardsplus.com.au/knowledge/our-solutions#banners-pennants)
    - [Medals & Neck Ribbons](https://help.awardsplus.com.au/knowledge/our-solutions#medals-neck-ribbons)
    - [Sashes, Stoles & Display Ribbons](https://help.awardsplus.com.au/knowledge/our-solutions#sashes-stoles-display-ribbons)
    - [Stickers & Labels](https://help.awardsplus.com.au/knowledge/our-solutions#stickers-labels)
- [Design Services](https://help.awardsplus.com.au/knowledge/design-services)
- [Support](https://help.awardsplus.com.au/knowledge/support#main-content)

    - [Postage](https://help.awardsplus.com.au/knowledge/support#postage)
    - [Quality Assurance at Awards Plus](https://help.awardsplus.com.au/knowledge/support#quality-assurance-at-awards-plus)
    - [What To Do If I Have An Issue](https://help.awardsplus.com.au/knowledge/support#what-to-do-if-i-have-an-issue)
    - [Payment](https://help.awardsplus.com.au/knowledge/support#payment)
- [About Us](https://help.awardsplus.com.au/knowledge/about-us#main-content)

    - [Our "Why?" at Awards Plus](https://help.awardsplus.com.au/knowledge/about-us#our-why-at-awards-plus)
    - [Environmental Sustainability Commitment](https://help.awardsplus.com.au/knowledge/about-us#environmental-sustainability-commitment)

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