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Our Quality Promise

At Awards Plus® we value our customers and strive to provide them with solutions and services which meet or exceed their expectations for solution quality and performance.

Our team work to create solutions that are trusted and preferred by our customers to provide for their positive encouragement needs.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving the quality of our products. Our objective is to develop manufacturing and print processes that provide products with zero defects. Products that are consistent in performance, quality, value and are delivered on time and ready for use.

Awards Plus® has implemented the following systems and procedures to support us in our aim of providing continuous improvement and customer satisfaction:

✓ Customer feedback monitored regularly
✓ Procedure in place for handling customer complaints
✓ Selection and performance monitoring of suppliers against set criteria
✓ Continual training and development for all of team
✓ Measurable quality objectives which reflect our business aims
✓ Management reviews of audit results, customer feedback and complaints
✓ Constant improvements and monitoring of production processes to ensure compliance with our Sustainable Green Print Australia certification

Our Quality Management system is not only for products but for our service as well. Whether it’s answering a query or designing a new personalised award for a customer,
we strive to always exceed expectations.