---
title: Help! My Order Arrived Damaged
description: We carefully package your order for the final important leg of it's journey. Sometimes accidents still happen.
---

[Skip to content](https://help.awardsplus.com.au/knowledge/help-my-order-arrived-damaged#main-content)

English

Show submenu for translations

[Contact us](https://help.awardsplus.com.au/knowledge/kb-tickets/new?hsLang=en)

![AP logo - Registered.png\]](https://help.awardsplus.com.au/hs-fs/hubfs/AP%20logo%20-%20Registered.png?height=48&name=AP%20logo%20-%20Registered.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://help.awardsplus.com.au/knowledge/kb-tickets/new)
- Go securely to www.awardsplus.com.au

 Go securely to www.awardsplus.com.au

 Hello, how can we help you?

- There are no suggestions because the search field is empty.

1. [Help & Ideas Centre](https://help.awardsplus.com.au/knowledge?hsLang=en)
2. [Support](https://help.awardsplus.com.au/knowledge/support?hsLang=en)
3. [Postage](https://help.awardsplus.com.au/knowledge/support?hsLang=en#postage)

# Help! My Order Arrived Damaged

## We carefully package your order for the final important leg of it's journey. Sometimes accidents still happen.

No one wishes to receive damaged goods and we are sorry that this has happened.

If the packaging is damaged on delivery and you suspect the contents may also be damaged we advise that you let the relevant mailing service know and note it on any delivery documentation. You can even refuse delivery. This will allow a case to be made with the mailing service if reasonable care has not been taken with your shipment. A photograph can also be helpful documentation for all parties involved.

Our Quality Assurance team are also ready to help you with replacing the damaged order, so contact us as soon as you can.

- [Ordering From Us](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#main-content)
  
  
  
  
  
    - [Getting Ready To Order](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#getting-ready-to-order)
    - [Quotes, Samples & Pricing](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#quotes-samples-pricing)
    - [Artwork & Design](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#artwork-design)
    - [Dispatch - Packing, Labeling, Shipping, Tracking & Delivery](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#dispatch-packing-labeling-shipping-tracking-delivery)
    - [Invoices & Payment](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#invoices-payment)
    - [Follow-up](https://help.awardsplus.com.au/knowledge/ordering-from-us?hsLang=en#follow-up)
- [Our Solutions](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#main-content)
  
  
  
  
  
    - [Ribbons](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#ribbons)
    - [Certificates](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#certificates)
    - [Pins & Name Badges](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#pins-name-badges)
    - [Banners & Pennants](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#banners-pennants)
    - [Medals & Neck Ribbons](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#medals-neck-ribbons)
    - [Sashes, Stoles & Display Ribbons](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#sashes-stoles-display-ribbons)
    - [Stickers & Labels](https://help.awardsplus.com.au/knowledge/our-solutions?hsLang=en#stickers-labels)
- [Design Services](https://help.awardsplus.com.au/knowledge/design-services?hsLang=en)
- [Support](https://help.awardsplus.com.au/knowledge/support?hsLang=en#main-content)
  
  
  
  
  
    - [Postage](https://help.awardsplus.com.au/knowledge/support?hsLang=en#postage)
    - [Quality Assurance at Awards Plus](https://help.awardsplus.com.au/knowledge/support?hsLang=en#quality-assurance-at-awards-plus)
    - [What To Do If I Have An Issue](https://help.awardsplus.com.au/knowledge/support?hsLang=en#what-to-do-if-i-have-an-issue)
    - [Payment](https://help.awardsplus.com.au/knowledge/support?hsLang=en#payment)
- [About Us](https://help.awardsplus.com.au/knowledge/about-us?hsLang=en#main-content)
  
  
  
  
  
    - [Our "Why?" at Awards Plus](https://help.awardsplus.com.au/knowledge/about-us?hsLang=en#our-why-at-awards-plus)
    - [Environmental Sustainability Commitment](https://help.awardsplus.com.au/knowledge/about-us?hsLang=en#environmental-sustainability-commitment)

[![Chill listening crop-3](https://help.awardsplus.com.au/hs-fs/hubfs/AP%20logo%20-%20Registered.png?width=27&height=27&name=AP%20logo%20-%20Registered.png "Chill listening crop-3")](https://awardsplus.com.au/)

Awards Plus® | We Believe in Positive Encouragement

Copyright © 2026, awardsplus.com.au